How to add Messenger Chat to a Plone website

Embed Messenger Chat on Plone

01

Create a Messenger Chat add-on for Plone on Common Ninja

First, create a Plone Messenger Chat add-on on Common Ninja. On the add-ons catalog, find the Messenger Chat and enter the Editor.

02

Save the Messenger Chat add-on

When you're done creating the Messenger Chat add-on, click on the Save Changes button at the right top corner of the editor. If you don't have an account on Common Ninja, you'll have to register first.

03

Copy the Messenger Chat Embed Code

When you're ready to add the Messenger Chat add-on to your Plone website, click the Add To Website button at the top bar of the Editor. On the window that opens, click the Copy Icon to copy the add-on embed code. In the next steps, you will paste this code into your Plone website.

04

Paste the code to your Plone website’s HTML field.

Next, go to your Plone website editor and find the HTML field. It is most likely in the form of an HTML/Code widget or module which you can find on the Plone’s editor. Add it to your page, and paste the Messenger Chat Embed Code you’ve copied before to the HTML field. Save and update, and that’s it, you should have Common Ninja’s Messenger Chat add-on on your Plone website.

05

Alternative Method 1: Through the HTML option in the text’s editing area.

If you can't find the HTML/Code widget or module, there's another way to put Common Ninja’s Messenger Chat add-on on your Plone add-on. You can just add the code to a special HTML section in the text editor.

06

Alternative Method 2: Add it directly to your Plone website’s HTML code.

If you're having trouble finding a widget or a special part in your text editor where you can add the Embed Code, you can try a different way to add the Messenger Chat add-on to your Plone website. You can do this by putting it straight into your Plone website's HTML code.

Why Use This Widget

Use the Messenger Chat widget when you want to give visitors a direct, familiar way to contact you from any page. Instead of forcing users to search for a contact page or fill in a long form, they can click once and start a conversation inside Messenger, on desktop or mobile. This makes it easier to answer pre sale questions, resolve doubts, and keep leads engaged in real time. It also keeps your communication history in one place, so you can follow up later without losing context. For businesses that already use Messenger with customers, this widget connects your site and your existing support workflow in a simple, low friction way.

This tutorial was written by the Common Ninja product team, creators of interactive, no-code widgets for Plone website. Common Ninja helps over 500,000 users build engaging online experiences without coding.