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Support Form for BigCommerce

Use a support form that lets customers submit tickets, saves each request, sends notifications, and helps you manage support more efficiently.

Create a Support Form

loved by 500K+ businesses

BigCommerce
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Why Should You Use the Support Form Widget+?

Support Form Solutions for Enhanced Customer Experience

The Support Form for BigCommerce empowers users to swiftly and effortlessly submit their support inquiries, ensuring prompt attention to their concerns. The BigCommerce Support Form also streamlines the process of tracking and sorting support inquiries, allowing for enhanced management and prompt replies to customer concerns.

Optimize User Communication Management through a Centralized Support Form

Employing a Support Form for BigCommerce brings all support requests together in one centralized location, enhancing your support team's ability to manage and prioritize tasks. This can help reduce response times and improve the overall efficiency of your customer support process.

Customize Support Forms on BigCommerce for Your Industry

The BigCommerce Support Form offers customization options with fields designed for your particular business or industry, ensuring efficient data collection for addressing support requests. Moreover, personalizing your Support Form enables the gathering of essential customer insights, allowing you to refine your offerings in response to your customer's requirements and preferences.

Versatile Form Field Types for Customizable Support Forms

The BigCommerce Support Form creator offers a wide range of customizable fields, from basic ones to unique and specialized formats, which allows you to tailor your form to your specific requirements and intended use. To add fields, simply click the "Add Field" button and select from the extensive collection of formats provided. Plus, reorganizing the fields is effortless, as you can drag and drop them according to your preferred arrangement.

Support Form - Versatile Form Field Types for Customizable Support Forms

Streamline Support Ticket Management with BigCommerce Support Form

The Support Form for BigCommerce provides a convenient way to manage and view all support ticket submissions in an organized and easy-to-navigate display. This allows you to keep track of all user communications and inquiries, enabling you to respond promptly and efficiently to their support requests.

Support Form - Streamline Support Ticket Management with BigCommerce Support Form

Streamline Issue Resolution with File and Image Reception via Support Form

The Support Form for BigCommerce enables you to effortlessly receive relevant files and images from your users, significantly improving the accuracy and efficacy of your support ticket resolution process. This file and image reception feature is highly useful for acquiring key data and documents, allowing for the expedited and efficient handling of user support requests.

Support Form - Streamline Issue Resolution with File and Image Reception via Support Form

Enhance Your Support Form with Engaging Content and Images

The inclusion of titles, descriptive text, and images in your support form can heighten user experience on your BigCommerce store, providing a more complete and user-focused interface. These clarifying form elements can lead users through the submission process, resulting in a streamlined and effective experience that enhances the probability of successful support ticket resolution.

Support Form - Enhance Your Support Form with Engaging Content and Images

Tailor Your Support Form with Custom Header and Footer Design

The Support Form for BigCommerce enables you to personalize the support form's header and footer, including the addition of images. This feature presents a significant opportunity to elevate your brand's image and create a visually stunning and professional form that aligns with your BigCommerce store's overall design and aesthetic.

Support Form - Tailor Your Support Form with Custom Header and Footer Design

Enable CAPTCHA to Block Spam in Your BigCommerce Support Form

With the Support Form creator for BigCommerce, you can activate the CAPTCHA anti-spam feature, requiring users to undergo a verification process prior to form submission. This CAPTCHA feature aids in deterring bots and automated scripts from submitting spam through your support form, allowing you to receive genuine messages from real users exclusively.

Support Form - Enable CAPTCHA to Block Spam in Your BigCommerce Support Form
Support Form - Export Support Form Ticket Submissions to CSV Format

Export Support Form Ticket Submissions to CSV Format

The BigCommerce Support Form creator allows you to export the support ticket submissions to a CSV file, which can be easily imported into other software or tools for analysis or integration. This functionality is highly advantageous for businesses aiming to maintain a comprehensive record of client communications and for those needing robust data analysis and reporting features.

Support Form - Keep Track of New Support Tickets with Automated Notifications

Keep Track of New Support Tickets with Automated Notifications

The BigCommerce Support Form [creator] enables you to configure notification settings for both the support form owner and the user submitting the request. Implement automated email notifications for all support form submissions to multiple email addresses, while also sending a confirmation email to the user upon successful submission.

Support Form - BigCommerce Support Form Custom CSS

BigCommerce Support Form Custom CSS

With our advanced editor, you gain full control over the customization of your BigCommerce Support Form's look and feel. Utilize this dynamic tool to conveniently alter every component of the support form, including colors, typography, layout, and placement.

Multiple Support Form Skins

The Support Form for BigCommerce offers a range of attractive skins to choose from, allowing you to jumpstart the design process without having to spend time on extensive customization. These pre-designed skins save you time and effort, while still allowing for a personalized and professional look that aligns with your brand identity.

Support Form - Multiple Support Form Skins

Fully Customizable Support Form for BigCommerce

The Support Form creator on BigCommerce offers a selection of engaging skins that can be conveniently adapted to suit your brand's style and your store's overall appearance. From customizing the color theme and font selection to adding your logo and other design aspects, you have complete authority over the customization process, empowering you to create an entirely distinctive and personalized form. This comprehensive customization allows you to engage more effectively with your users and create a memorable experience that aligns with your brand's identity.

Support Form - Fully Customizable Support Form for BigCommerce

Create a Fully Responsive Support Form for BigCommerce Users

In the current digital landscape, where mobile device usage is on the rise, it is increasingly important to offer a form that can be easily viewed on various devices. Featuring total responsiveness, the BigCommerce Support Form delivers impeccable functionality and aesthetics across various devices. With a responsive support form, users can conveniently access and fill in the form from their mobile devices, promoting timely submissions and improving the user experience.

Support Form - Create a Fully Responsive Support Form for BigCommerce Users

BigCommerce Support Form Builder: User-Friendly Tool for Effortless Form Creation

The Support Form builder for BigCommerce allows you to develop and tailor your form effortlessly, without requiring any coding knowledge. Our user-friendly interface allows for effortless modification of the form's fields, arrangement, and styling with just a couple of clicks. Plus, you can preview your changes in real-time to ensure that your form looks exactly the way you want it to.

Support Form - BigCommerce Support Form Builder: User-Friendly Tool for Effortless Form Creation

Streamline Support Form Integration with BigCommerce's Easy Embedding Process

To incorporate the Support Form into your BigCommerce store, simply copy and paste the supplied code snippet into your page's HTML. The support form features an auto-updating function, so changes made in the Support Form editor are instantly visible on your BigCommerce store. This streamlined process makes it easy to customize the form and smoothly integrate it into your store, providing easy access for your customers.

Support Form - Streamline Support Form Integration with BigCommerce's Easy Embedding Process

Compatible With All Site Builders, E-Commerce Platforms and Websites

webflow logoshopify logowix logowordpress logobigcommerce logosqurespace logoweebly logojoomla logoduda logojimdo logomagento logoshift4hsop logounbounce logocarrd logo
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FAQ

A support form is an online form used by businesses or organizations to receive inquiries, feedback, or support requests from their customers or users. It typically includes fields for the user's name, contact information, the reason for the inquiry or request, and a message field where the user can provide details or additional information. The purpose of a support form is to provide a convenient and efficient way for customers or users to reach out for help or assistance, and for businesses to manage and track those requests in an organized manner.




  1. Keep it simple: A support form should be easy to fill out and should not overwhelm the user with too many questions. Only ask for information that is absolutely necessary to resolve the issue.
  2. Provide clear instructions: Be clear about what information you need from the user and how they can expect to receive a response. Provide instructions on how to fill out the form and any specific guidelines or limitations.
  3. Use auto-response messages: Set up an automatic response to let users know that their submission was received and that their issue is being looked into. This can help to set expectations and reduce anxiety.
  4. Be responsive: Try to respond to support form submissions as quickly as possible. Set a reasonable response time and stick to it.
  5. Continuously improve: Use feedback from users to improve your support form. Analyze the data collected through the form to identify patterns and areas for improvement.


The Support Form widget provides a range of customization options to help you tailor the look and feel of the form to match your website's design and branding. You can choose from a selection of attractive skins to quickly apply a pre-designed theme, or use the advanced editor to customize every aspect of the form's appearance, including colors, fonts, layout, and positioning. For more advanced customization, you can even edit the CSS directly.

To embed the Support Form widget on your website, simply copy and paste the provided code snippet into your page's HTML code. The widget is designed to be auto-updating, meaning that any changes you make to the Support Form editor will be reflected automatically on your website.

Yes, the Support Form widget is fully responsive and will adapt to any device, ensuring that users can easily submit inquiries or support requests from their desktop, tablet, or mobile device. This is important in a world where more and more people are accessing the internet through their phones and tablets.

Yes, you can easily do so from the “Templates” tab.

Yes, there are lots of beautiful skins that you can choose from to save time and start using the widget as quickly as possible.

Yes, you can either upload an image, or select an icon from a large selection of available icons to add to your support form, or, alternatively, you can leave it all blank. 

It’s simple. All you need to do is to sign up and start using the free version.

Common Ninja’s Support Form widget is free to use. It is limited to a certain amount of views, however.

Common Ninja’s Support Form widget is compatible with ALL current and future website builders.

Yes, the Support Form widget is GDPR-compliant.

No. Using our Support Form widget is very simple. The widget comes with an intuitive drag-and-drop interface and fully customizable options. Once you’ve finished editing the widget to your liking, all you need to do is copy the provided code and add it to your website.

Yes. We are eager to hear your request. Please visit our Feature Request page.