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Support Form for ButterCMS

Use a support form that lets customers submit tickets, saves each request, sends notifications, and helps you manage support more efficiently.

Create a Support Form

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ButterCMS
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Why Should You Use the Support Form Widget+?

Effortless Form Builder for Streamlined Support Forms

The ButterCMS Support Form enables users to submit support tickets seamlessly, resulting in faster issue resolution and improved customer loyalty. Furthermore, the ButterCMS Support Form helps keep track of and systematize support requests, making it easier to manage customer concerns and provide swift assistance.

Centralized your User's Communication

Utilizing a Support Form for ButterCMS consolidates all support requests in one place, facilitating easier management and prioritization by your support team. By centralizing support requests, you can minimize response times and enhance the overall effectiveness of your customer support system.

Industry-Specific Support Forms for ButterCMS

With the ButterCMS Support Form, you can add custom fields specific to your industry or business, simplifying the process of obtaining the required information for resolving support issues. Furthermore, tailoring your Support Form aids in capturing significant customer feedback, which enables you to consistently fine-tune your products and services to better serve your customers.

Customize Your Support Form with Multiple Field Types on ButterCMS

The ButterCMS Support Form creator offers a wide range of customizable fields, from basic ones to unique and specialized formats, which allows you to tailor your form to your specific requirements and intended use. Inserting fields is effortless: just click the "Add Field" button and select from the numerous formats presented. Additionally, you can effortlessly reorder the fields by dragging and dropping them as needed.

Support Form - Customize Your Support Form with Multiple Field Types on ButterCMS

Simplify Your Support Ticket Management on ButterCMS

With the ButterCMS Support Form, you can easily manage and view all support ticket submissions through a clean and user-oriented display. This allows you to keep track of all user communications and inquiries, enabling you to respond promptly and efficiently to their support requests.

Support Form - Simplify Your Support Ticket Management on ButterCMS

Receive Files and Images via the Support Form for Better Issue Resolution

The ButterCMS Support Form offers the capability to easily obtain relevant files and images from users, dramatically augmenting the accuracy and productivity of your support ticket resolution approach. This feature plays a crucial role in collecting critical data and documentation, ensuring that user support requests are resolved in a timely and efficient manner.

Support Form - Receive Files and Images via the Support Form for Better Issue Resolution

Improve User Experience with Rich Content and Images in Your Support Form

Integrating titles, explanatory content, and visual elements into your support form can boost user experience on your ButterCMS website, resulting in a more engaging and user-friendly design. The presence of these descriptive form elements can direct users during the submission process, offering a fluid and efficient experience that boosts the likelihood of successfully resolving support tickets.

Support Form - Improve User Experience with Rich Content and Images in Your Support Form

Tailor Your Support Form with Custom Header and Footer Design

The ButterCMS Support Form offers the ability to personalize the form's header and footer, with the added feature of incorporating images. This personalization feature offers a significant chance to elevate your brand's presence and develop a visually appealing, professional form that complements your ButterCMS website's design and style.

Support Form - Tailor Your Support Form with Custom Header and Footer Design

Enable CAPTCHA to Block Spam in Your ButterCMS Support Form

The Support Form creator on ButterCMS offers the ability to activate the CAPTCHA anti-spam feature, compelling users to pass a verification process before form submission. The CAPTCHA feature assists in stopping bots and automated scripts from submitting spam content through your support form, making certain that you only receive valid messages from legitimate users.

Support Form - Enable CAPTCHA to Block Spam in Your ButterCMS Support Form
Support Form - ButterCMS Support Form: Export Ticket Submissions to CSV for Seamless Analysis

ButterCMS Support Form: Export Ticket Submissions to CSV for Seamless Analysis

The ButterCMS Support Form creator offers the functionality to export support ticket submissions to CSV files, ensuring a smooth import process into other applications or tools for examination or integration. This functionality is highly advantageous for businesses aiming to maintain a comprehensive record of client communications and for those needing robust data analysis and reporting features.

Support Form - Automated Notifications for Support Ticket Submissions on ButterCMS

Automated Notifications for Support Ticket Submissions on ButterCMS

The ButterCMS Support Form [creator] allows for the modification of notification settings to suit the needs of both the support form owner and the person submitting a request. You can set up automated email notifications for every support form submission to multiple email addresses and send a confirmation email to the user upon successful submission.

Support Form - Achieve Unparalleled Customization with ButterCMS Support Form's Custom CSS

Achieve Unparalleled Customization with ButterCMS Support Form's Custom CSS

With our advanced editor, you gain full control over the customization of your ButterCMS Support Form's look and feel. Effortlessly modify every aspect of the support form, including colors, fonts, layout, and positioning, with this robust tool.

Select the Perfect Skin for Your ButterCMS Support Form

The ButterCMS Support Form provides a selection of appealing skins to choose from, enabling you to begin the design process without dedicating time to extensive customization. These preset skins help you save time and resources while offering a customized and polished look that reflects your brand's style.

Support Form - Select the Perfect Skin for Your ButterCMS Support Form

Create a Unique Support Form with Complete Customization on ButterCMS

The Support Form creator on ButterCMS offers a selection of engaging skins that can be conveniently adapted to suit your brand's style and your website's overall appearance. By modifying the color scheme, font choices, and incorporating your logo and additional design features, you have total control of the customization process, letting you design a truly individualized and bespoke form. The ability to fully customize your form aids in enhancing user engagement and creating an enduring impression that resonates with your brand's identity.

Support Form - Create a Unique Support Form with Complete Customization on ButterCMS

Optimize User Experience with Responsive ButterCMS Support Form

As more individuals rely on mobile devices for internet access, it's imperative to present a form that's designed for the best viewing experience on such devices. With complete responsiveness, the ButterCMS Support Form guarantees optimal functionality and presentation on all devices. A fully responsive support form ensures that users can smoothly access and fill out the form using their mobile devices, which contributes to quicker submissions and a more satisfying user experience.

Support Form - Optimize User Experience with Responsive ButterCMS Support Form

Design Support Forms with Ease Using ButterCMS Form Builder

The ButterCMS Support Form builder empowers you to design and customize your form, all without any coding experience necessary. Our intuitive user interface allows you to easily modify the form's fields, layout, and styling with just a few clicks. Additionally, you can view your changes in real-time, ensuring that your form appears precisely as you envisioned it.

Support Form - Design Support Forms with Ease Using ButterCMS Form Builder

Effortlessly Embed ButterCMS Support Form on Your website

To insert the Support Form on your ButterCMS website, all you need to do is copy the provided code snippet and paste it into your page's HTML. The support form features an auto-updating function, so changes made in the Support Form editor are instantly visible on your ButterCMS website. This makes it a hassle-free process to personalize the form and seamlessly integrate it into your website for your customers to access easily.

Support Form - Effortlessly Embed ButterCMS Support Form on Your website

Compatible With All Site Builders, E-Commerce Platforms and Websites

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FAQ

A support form is an online form used by businesses or organizations to receive inquiries, feedback, or support requests from their customers or users. It typically includes fields for the user's name, contact information, the reason for the inquiry or request, and a message field where the user can provide details or additional information. The purpose of a support form is to provide a convenient and efficient way for customers or users to reach out for help or assistance, and for businesses to manage and track those requests in an organized manner.




  1. Keep it simple: A support form should be easy to fill out and should not overwhelm the user with too many questions. Only ask for information that is absolutely necessary to resolve the issue.
  2. Provide clear instructions: Be clear about what information you need from the user and how they can expect to receive a response. Provide instructions on how to fill out the form and any specific guidelines or limitations.
  3. Use auto-response messages: Set up an automatic response to let users know that their submission was received and that their issue is being looked into. This can help to set expectations and reduce anxiety.
  4. Be responsive: Try to respond to support form submissions as quickly as possible. Set a reasonable response time and stick to it.
  5. Continuously improve: Use feedback from users to improve your support form. Analyze the data collected through the form to identify patterns and areas for improvement.


The Support Form widget provides a range of customization options to help you tailor the look and feel of the form to match your website's design and branding. You can choose from a selection of attractive skins to quickly apply a pre-designed theme, or use the advanced editor to customize every aspect of the form's appearance, including colors, fonts, layout, and positioning. For more advanced customization, you can even edit the CSS directly.

To embed the Support Form widget on your website, simply copy and paste the provided code snippet into your page's HTML code. The widget is designed to be auto-updating, meaning that any changes you make to the Support Form editor will be reflected automatically on your website.

Yes, the Support Form widget is fully responsive and will adapt to any device, ensuring that users can easily submit inquiries or support requests from their desktop, tablet, or mobile device. This is important in a world where more and more people are accessing the internet through their phones and tablets.

Yes, you can easily do so from the “Templates” tab.

Yes, there are lots of beautiful skins that you can choose from to save time and start using the widget as quickly as possible.

Yes, you can either upload an image, or select an icon from a large selection of available icons to add to your support form, or, alternatively, you can leave it all blank. 

It’s simple. All you need to do is to sign up and start using the free version.

Common Ninja’s Support Form widget is free to use. It is limited to a certain amount of views, however.

Common Ninja’s Support Form widget is compatible with ALL current and future website builders.

Yes, the Support Form widget is GDPR-compliant.

No. Using our Support Form widget is very simple. The widget comes with an intuitive drag-and-drop interface and fully customizable options. Once you’ve finished editing the widget to your liking, all you need to do is copy the provided code and add it to your website.

Yes. We are eager to hear your request. Please visit our Feature Request page.