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Support Form for Craft CMS

Use a support form that lets customers submit tickets, saves each request, sends notifications, and helps you manage support more efficiently.

Create a Support Form

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Craft CMS
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Why Should You Use the Support Form Widget+?

Effortless Form Builder for Streamlined Support Forms

The Support Form integrated within Craft CMS offers a straightforward way for users to lodge support requests, promoting timely responses and stronger customer relationships. Furthermore, the Craft CMS Support Form helps keep track of and systematize support requests, making it easier to manage customer concerns and provide swift assistance.

Centralized your User's Communication

Employing a Support Form for Craft CMS brings all support requests together in one centralized location, enhancing your support team's ability to manage and prioritize tasks. This can help reduce response times and improve the overall efficiency of your customer support process.

Personalized Craft CMS Support Forms for Effective Issue Resolution

The Support Form on Craft CMS can be adapted to include custom fields relevant to your business or sector, making it more efficient to gather necessary details for handling support inquiries. Additionally, customizing your Support Form facilitates the collection of valuable customer feedback, empowering you to continually enhance your products and services based on customer needs and desires.

Versatile Form Field Types for Customizable Support Forms

The Craft CMS Support Form creator boasts a wide variety of customizable fields, including basic, unique, and specialized formats, making it easy for you to adjust your form to align with your unique needs and objectives. It's easy to incorporate fields: simply click the "Add Field" option and pick from the wide variety of formats available. Moreover, you can conveniently reorder fields by dragging and dropping them as desired.

Support Form - Versatile Form Field Types for Customizable Support Forms

Optimize Support Ticket Handling on Craft CMS with Ease

With the Craft CMS Support Form, you can easily manage and view all support ticket submissions through a clean and user-oriented display. This management tool helps you monitor all user correspondences and inquiries, empowering you to respond to support requests in a timely and efficient manner.

Support Form - Optimize Support Ticket Handling on Craft CMS with Ease

Receive Files and Images via the Support Form for Better Issue Resolution

The Support Form for Craft CMS allows you to easily receive relevant files and images from your users, which can significantly enhance the accuracy and effectiveness of your support ticket resolution process. This feature plays a crucial role in collecting critical data and documentation, ensuring that user support requests are resolved in a timely and efficient manner.

Support Form - Receive Files and Images via the Support Form for Better Issue Resolution

Boost Support Form Usability with Descriptive Content and Visual Elements

Integrating titles, explanatory content, and visual elements into your support form can boost user experience on your Craft CMS website, resulting in a more engaging and user-friendly design. These explanatory form elements can guide users through the submission process, delivering a seamless and efficient experience that raises the likelihood of successful support ticket resolution.

Support Form - Boost Support Form Usability with Descriptive Content and Visual Elements

Create a Cohesive Design: Custom Header and Footer for Your Support Form

With the Support Form for Craft CMS, you can modify the form's header and footer to your preference, and even add images if desired. This feature presents a significant opportunity to elevate your brand's image and create a visually stunning and professional form that aligns with your Craft CMS website's overall design and aesthetic.

Support Form - Create a Cohesive Design: Custom Header and Footer for Your Support Form

Prevent Spam with CAPTCHA in Your Craft CMS Support Form

The Support Form creator for Craft CMS offers the option to enable the CAPTCHA anti-spam feature, which requires users to complete a verification process before submitting the form. With this feature in place, you can effectively block bots and automated scripts from submitting spam to your support form, ensuring that all received messages come from genuine users.

Support Form - Prevent Spam with CAPTCHA in Your Craft CMS Support Form
Support Form - Simplify Data Analysis by Exporting Support Ticket Submissions to CSV

Simplify Data Analysis by Exporting Support Ticket Submissions to CSV

The Craft CMS Support Form creator enables you to export support ticket submissions as CSV files, allowing for effortless importation into other software or tools for analysis or integration. This feature is especially beneficial for businesses that need to maintain a record of all their interactions with clients, and for data analysis and reporting purposes.

Support Form - Receive Notifications for New Support ticket Submissions

Receive Notifications for New Support ticket Submissions

With the Craft CMS Support Form [creator], you can adjust notification settings to cater to both the support form owner and the submitting user. Implement automated email notifications for all support form submissions to multiple email addresses, while also sending a confirmation email to the user upon successful submission.

Support Form - Enhance Support Form Appearance with Craft CMS's Custom CSS Editor

Enhance Support Form Appearance with Craft CMS's Custom CSS Editor

Our high-level editor grants you extensive customization possibilities for the appearance of your Support Form on Craft CMS. Effortlessly modify every aspect of the support form, including colors, fonts, layout, and positioning, with this robust tool.

Choose from a Variety of Support Form Skins for Craft CMS

The Support Form for Craft CMS presents a collection of engaging skins, letting you expedite the design process without focusing on time-intensive customization. These preset skins help you save time and resources while offering a customized and polished look that reflects your brand's style.

Support Form - Choose from a Variety of Support Form Skins for Craft CMS

Fully Customizable Support Form for Craft CMS

The Support Form creator for Craft CMS provides an array of appealing skins that can be easily tailored to align with your brand's identity and your website's overall design and aesthetic. You can fully customize your form by altering the color scheme, font style, and adding your logo and other design components, giving you complete control over the design process to create a one-of-a-kind, personalized form. This extensive personalization helps you forge a stronger connection with your users and establish a lasting impact that reflects your brand's image.

Support Form - Fully Customizable Support Form for Craft CMS

Perfectly Responsive Support Form for Craft CMS

In today's world, where a growing number of people are using mobile devices to access the internet, it's essential to have a form that's optimized for mobile viewing. With complete responsiveness, the Craft CMS Support Form guarantees optimal functionality and presentation on all devices. With a responsive support form, your users can easily access and fill out the form on the go, increasing the chances of receiving timely submissions and improving the overall user experience.

Support Form - Perfectly Responsive Support Form for Craft CMS

Create Support Forms Effortlessly with Craft CMS Form Builder

With the Craft CMS Support Form builder, there's no need for coding skills to design and personalize your form. Our intuitive user interface allows you to easily modify the form's fields, layout, and styling with just a few clicks. Additionally, you can view your changes in real-time, ensuring that your form appears precisely as you envisioned it.

Support Form - Create Support Forms Effortlessly with Craft CMS Form Builder

Effortlessly Embed Craft CMS Support Form on Your website

Embedding the Support Form on your Craft CMS website can be achieved by effortlessly copying and pasting the provided code snippet into your page's HTML. The support form is designed to automatically update, meaning any alterations made in the Support Form editor will instantly appear on your Craft CMS website. The hassle-free process enables easy form personalization and seamless integration with your website, allowing your customers to access it without difficulty.

Support Form - Effortlessly Embed Craft CMS Support Form on Your website

Compatible With All Site Builders, E-Commerce Platforms and Websites

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FAQ

A support form is an online form used by businesses or organizations to receive inquiries, feedback, or support requests from their customers or users. It typically includes fields for the user's name, contact information, the reason for the inquiry or request, and a message field where the user can provide details or additional information. The purpose of a support form is to provide a convenient and efficient way for customers or users to reach out for help or assistance, and for businesses to manage and track those requests in an organized manner.




  1. Keep it simple: A support form should be easy to fill out and should not overwhelm the user with too many questions. Only ask for information that is absolutely necessary to resolve the issue.
  2. Provide clear instructions: Be clear about what information you need from the user and how they can expect to receive a response. Provide instructions on how to fill out the form and any specific guidelines or limitations.
  3. Use auto-response messages: Set up an automatic response to let users know that their submission was received and that their issue is being looked into. This can help to set expectations and reduce anxiety.
  4. Be responsive: Try to respond to support form submissions as quickly as possible. Set a reasonable response time and stick to it.
  5. Continuously improve: Use feedback from users to improve your support form. Analyze the data collected through the form to identify patterns and areas for improvement.


The Support Form widget provides a range of customization options to help you tailor the look and feel of the form to match your website's design and branding. You can choose from a selection of attractive skins to quickly apply a pre-designed theme, or use the advanced editor to customize every aspect of the form's appearance, including colors, fonts, layout, and positioning. For more advanced customization, you can even edit the CSS directly.

To embed the Support Form widget on your website, simply copy and paste the provided code snippet into your page's HTML code. The widget is designed to be auto-updating, meaning that any changes you make to the Support Form editor will be reflected automatically on your website.

Yes, the Support Form widget is fully responsive and will adapt to any device, ensuring that users can easily submit inquiries or support requests from their desktop, tablet, or mobile device. This is important in a world where more and more people are accessing the internet through their phones and tablets.

Yes, you can easily do so from the “Templates” tab.

Yes, there are lots of beautiful skins that you can choose from to save time and start using the widget as quickly as possible.

Yes, you can either upload an image, or select an icon from a large selection of available icons to add to your support form, or, alternatively, you can leave it all blank. 

It’s simple. All you need to do is to sign up and start using the free version.

Common Ninja’s Support Form widget is free to use. It is limited to a certain amount of views, however.

Common Ninja’s Support Form widget is compatible with ALL current and future website builders.

Yes, the Support Form widget is GDPR-compliant.

No. Using our Support Form widget is very simple. The widget comes with an intuitive drag-and-drop interface and fully customizable options. Once you’ve finished editing the widget to your liking, all you need to do is copy the provided code and add it to your website.

Yes. We are eager to hear your request. Please visit our Feature Request page.