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Support Form for Sana

Use a support form that lets customers submit tickets, saves each request, sends notifications, and helps you manage support more efficiently.

Create a Support Form

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Why Should You Use the Support Form Widget+?

Generate Customizable Support Forms for Your Sana store

The Support Form for Sana empowers users to swiftly and effortlessly submit their support inquiries, ensuring prompt attention to their concerns. Moreover, the Support Form on Sana helps you oversee and structure support requests, enabling better management of customer inquiries and expedited response times.

Unify Support Requests for Better Customer Support Efficiency

By incorporating a Support Form into Sana, support requests are unified in one central hub, making it simpler for your support team to handle and prioritize inquiries. By centralizing support requests, you can minimize response times and enhance the overall effectiveness of your customer support system.

Tailor-Made Support Forms for Your Sana Needs

The Support Form for Sana can be modified to feature fields unique to your industry or business, enabling easier acquisition of crucial information for resolving support cases. Additionally, customizing your Support Form facilitates the collection of valuable customer feedback, empowering you to continually enhance your products and services based on customer needs and desires.

Versatile Form Field Types for Customizable Support Forms

The Sana Support Form creator offers a wide range of customizable fields, from basic ones to unique and specialized formats, which allows you to tailor your form to your specific requirements and intended use. You can easily add fields by clicking on the "Add Field" option and selecting from the vast collection of formats available. Furthermore, you can easily adjust the order of the fields by simply dragging and dropping them into the desired positions.

Support Form - Versatile Form Field Types for Customizable Support Forms

Efficiently Handle Support Tickets with Sana Support Form

The Sana Support Form allows you to effortlessly manage and view all submitted support tickets in an intuitive and user-friendly interface. This management tool helps you monitor all user correspondences and inquiries, empowering you to respond to support requests in a timely and efficient manner.

Support Form - Efficiently Handle Support Tickets with Sana Support Form

Receive Files and Images through Support Forms for Effective Issue Resolution

The Sana Support Form offers the capability to easily obtain relevant files and images from users, dramatically augmenting the accuracy and productivity of your support ticket resolution approach. This capability proves valuable in obtaining important data and documentation, facilitating quicker and more efficient resolution of user support requests.

Support Form - Receive Files and Images through Support Forms for Effective Issue Resolution

Elevate Your Support Form with Engaging Content and Visuals

Integrating titles, explanatory content, and visual elements into your support form can boost user experience on your Sana store, resulting in a more engaging and user-friendly design. The presence of these descriptive form elements can direct users during the submission process, offering a fluid and efficient experience that boosts the likelihood of successfully resolving support tickets.

Support Form - Elevate Your Support Form with Engaging Content and Visuals

Customize the Support Form Header and Footer

The Support Form on Sana provides the option to tailor the header and footer, enabling you to include images as well. This customization feature presents a valuable opportunity to enhance your brand's image and create an eye-catching, professional form that seamlessly aligns with your Sana store's overall design and aesthetic.

Support Form - Customize the Support Form Header and Footer

Enable CAPTCHA to Block Spam in Your Sana Support Form

The Support Form creator on Sana offers the ability to activate the CAPTCHA anti-spam feature, compelling users to pass a verification process before form submission. The CAPTCHA feature assists in stopping bots and automated scripts from submitting spam content through your support form, making certain that you only receive valid messages from legitimate users.

Support Form - Enable CAPTCHA to Block Spam in Your Sana Support Form
Support Form - Support Form Data Export: Streamline Your Reporting with CSV Export on Sana

Support Form Data Export: Streamline Your Reporting with CSV Export on Sana

The Sana Support Form creator offers the functionality to export support ticket submissions to CSV files, ensuring a smooth import process into other applications or tools for examination or integration. The ability to export support ticket submissions is a significant asset for companies that must maintain a complete history of client interactions and for those focusing on data analysis and report generation.

Support Form - Receive Real-Time Notifications for Support Ticket Submissions

Receive Real-Time Notifications for Support Ticket Submissions

With the Sana Support Form [creator], you can adjust notification settings to cater to both the support form owner and the submitting user. Configure automated email notifications for each support form submission to be sent to multiple email addresses, as well as dispatch a confirmation email to the user upon successful submission.

Support Form - Sana Support Form Custom CSS

Sana Support Form Custom CSS

Our high-level editor grants you extensive customization possibilities for the appearance of your Support Form on Sana. This versatile tool empowers you to easily tweak every detail of the support form, encompassing colors, font choices, layout, and positioning.

Select the Perfect Skin for Your Sana Support Form

With the Support Form for Sana, you have access to an assortment of visually pleasing skins, making it easy to initiate the design process without investing time in elaborate customization. These preset skins help you save time and resources while offering a customized and polished look that reflects your brand's style.

Support Form - Select the Perfect Skin for Your Sana Support Form

Create a Unique Support Form with Complete Customization on Sana

The Sana Support Form creator offers a range of attractive skins that you can easily personalize to match your brand's image and store's overall look and feel. From adjusting the color scheme and font style to incorporating your logo and other design elements, you have full control over the customization process, allowing you to create a truly unique and tailored form. This comprehensive customization allows you to engage more effectively with your users and create a memorable experience that aligns with your brand's identity.

Support Form - Create a Unique Support Form with Complete Customization on Sana

Optimize User Experience with Responsive Sana Support Form

In our increasingly mobile-centric world, it is crucial to provide a form optimized for viewing on various devices to accommodate the growing number of mobile users. The Sana Support Form boasts full responsiveness, offering flawless operation and visual appeal on all devices. By providing a responsive support form, you enable users to access and submit the form with ease from any device, leading to more timely submissions and a better overall user experience.

Support Form - Optimize User Experience with Responsive Sana Support Form

Simplify Support Form Creation with Sana's Intuitive Form Builder

With the Sana Support Form builder, there's no need for coding skills to design and personalize your form. Our user-friendly interface allows for effortless modification of the form's fields, arrangement, and styling with just a couple of clicks. Moreover, real-time previews let you see your adjustments instantly, guaranteeing that your form matches your desired appearance.

Support Form - Simplify Support Form Creation with Sana's Intuitive Form Builder

Simple Steps to Embedding Sana Support Form on Your store

Integrating the Support Form on your Sana store is as easy as copying and pasting the given code snippet into your page's HTML code. The support form features an auto-updating function, so changes made in the Support Form editor are instantly visible on your Sana store. This straightforward process facilitates effortless form customization and seamless store integration, making it easily accessible for your customers.

Support Form - Simple Steps to Embedding Sana Support Form on Your store

Compatible With All Site Builders, E-Commerce Platforms and Websites

webflow logoshopify logowix logowordpress logobigcommerce logosqurespace logoweebly logojoomla logoduda logojimdo logomagento logoshift4hsop logounbounce logocarrd logo
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FAQ

A support form is an online form used by businesses or organizations to receive inquiries, feedback, or support requests from their customers or users. It typically includes fields for the user's name, contact information, the reason for the inquiry or request, and a message field where the user can provide details or additional information. The purpose of a support form is to provide a convenient and efficient way for customers or users to reach out for help or assistance, and for businesses to manage and track those requests in an organized manner.




  1. Keep it simple: A support form should be easy to fill out and should not overwhelm the user with too many questions. Only ask for information that is absolutely necessary to resolve the issue.
  2. Provide clear instructions: Be clear about what information you need from the user and how they can expect to receive a response. Provide instructions on how to fill out the form and any specific guidelines or limitations.
  3. Use auto-response messages: Set up an automatic response to let users know that their submission was received and that their issue is being looked into. This can help to set expectations and reduce anxiety.
  4. Be responsive: Try to respond to support form submissions as quickly as possible. Set a reasonable response time and stick to it.
  5. Continuously improve: Use feedback from users to improve your support form. Analyze the data collected through the form to identify patterns and areas for improvement.


The Support Form widget provides a range of customization options to help you tailor the look and feel of the form to match your website's design and branding. You can choose from a selection of attractive skins to quickly apply a pre-designed theme, or use the advanced editor to customize every aspect of the form's appearance, including colors, fonts, layout, and positioning. For more advanced customization, you can even edit the CSS directly.

To embed the Support Form widget on your website, simply copy and paste the provided code snippet into your page's HTML code. The widget is designed to be auto-updating, meaning that any changes you make to the Support Form editor will be reflected automatically on your website.

Yes, the Support Form widget is fully responsive and will adapt to any device, ensuring that users can easily submit inquiries or support requests from their desktop, tablet, or mobile device. This is important in a world where more and more people are accessing the internet through their phones and tablets.

Yes, you can easily do so from the “Templates” tab.

Yes, there are lots of beautiful skins that you can choose from to save time and start using the widget as quickly as possible.

Yes, you can either upload an image, or select an icon from a large selection of available icons to add to your support form, or, alternatively, you can leave it all blank. 

It’s simple. All you need to do is to sign up and start using the free version.

Common Ninja’s Support Form widget is free to use. It is limited to a certain amount of views, however.

Common Ninja’s Support Form widget is compatible with ALL current and future website builders.

Yes, the Support Form widget is GDPR-compliant.

No. Using our Support Form widget is very simple. The widget comes with an intuitive drag-and-drop interface and fully customizable options. Once you’ve finished editing the widget to your liking, all you need to do is copy the provided code and add it to your website.

Yes. We are eager to hear your request. Please visit our Feature Request page.