How to add Feedback Popup to a Cratejoy store

Embed Feedback Popup on Cratejoy

01

Create a Feedback Popup app for Cratejoy on Common Ninja

First, create a Cratejoy Feedback Popup app on Common Ninja. On the apps catalog, find the Feedback Popup and enter the Editor.

02

Save the Feedback Popup app

When you're done creating the Feedback Popup app, click on the Save Changes button at the right top corner of the editor. If you don't have an account on Common Ninja, you'll have to register first.

03

Copy the Feedback Popup Embed Code

When you're ready to add the Feedback Popup app to your Cratejoy store, click the Add To Website button at the top bar of the Editor. On the window that opens, click the Copy Icon to copy the app embed code. In the next steps, you will paste this code into your Cratejoy store.

04

Paste the code to your Cratejoy website’s HTML field.

Next, go to your Cratejoy store editor and find the HTML field. It is most likely in the form of an HTML/Code widget or module which you can find on the Cratejoy’s editor. Add it to your page, and paste the Feedback Popup Embed Code you’ve copied before to the HTML field. Save and update, and that’s it, you should have Common Ninja’s Feedback Popup app on your Cratejoy store.

05

Alternative Method 1: Through the HTML option in the text’s editing area.

If you can't find the HTML/Code widget or module, there's another way to put Common Ninja’s Feedback Popup app on your Cratejoy app. You can just add the code to a special HTML section in the text editor.

06

Alternative Method 2: Add it directly to your Cratejoy store’s HTML code.

If you're having trouble finding a widget or a special part in your text editor where you can add the Embed Code, you can try a different way to add the Feedback Popup app to your Cratejoy store. You can do this by putting it straight into your Cratejoy store's HTML code.

Why Use This Widget

Use the Feedback Popup widget when you want to collect insights at the moment users are actively engaging with your site. A well timed popup invites quick comments, ratings, or suggestions without forcing visitors to find a separate form. This helps you identify friction points early, validate new ideas, and understand satisfaction trends. It is useful for SaaS, ecommerce, content sites, and onboarding flows where small issues can affect conversion. By asking focused questions in a lightweight format, you increase response rates and gather clearer data. Feedback popups also show that you care about improvement, which builds trust. When paired with simple fields and optional contact capture, they can surface both product insights and valuable leads.

This tutorial was written by the Common Ninja product team, creators of interactive, no-code widgets for Cratejoy store. Common Ninja helps over 500,000 users build engaging online experiences without coding.