How to add Messenger Chat to a Concrete CMS site

Embed Messenger Chat on Concrete CMS

01

Create a Messenger Chat extension for Concrete CMS on Common Ninja

First, create a Concrete CMS Messenger Chat extension on Common Ninja. On the extensions catalog, find the Messenger Chat and enter the Editor.

02

Save the Messenger Chat extension

When you're done creating the Messenger Chat extension, click on the Save Changes button at the right top corner of the editor. If you don't have an account on Common Ninja, you'll have to register first.

03

Copy the Messenger Chat Embed Code

When you're ready to add the Messenger Chat extension to your Concrete CMS site, click the Add To Website button at the top bar of the Editor. On the window that opens, click the Copy Icon to copy the extension embed code. In the next steps, you will paste this code into your Concrete CMS site.

04

Paste the code to your Concrete CMS website’s HTML field.

Next, go to your Concrete CMS site editor and find the HTML field. It is most likely in the form of an HTML/Code widget or module which you can find on the Concrete CMS’s editor. Add it to your page, and paste the Messenger Chat Embed Code you’ve copied before to the HTML field. Save and update, and that’s it, you should have Common Ninja’s Messenger Chat extension on your Concrete CMS site.

05

Alternative Method 1: Through the HTML option in the text’s editing area.

If you can't find the HTML/Code widget or module, there's another way to put Common Ninja’s Messenger Chat extension on your Concrete CMS extension. You can just add the code to a special HTML section in the text editor.

06

Alternative Method 2: Add it directly to your Concrete CMS site’s HTML code.

If you're having trouble finding a widget or a special part in your text editor where you can add the Embed Code, you can try a different way to add the Messenger Chat extension to your Concrete CMS site. You can do this by putting it straight into your Concrete CMS site's HTML code.

Why Use This Widget

Use the Messenger Chat widget when you want to give visitors a direct, familiar way to contact you from any page. Instead of forcing users to search for a contact page or fill in a long form, they can click once and start a conversation inside Messenger, on desktop or mobile. This makes it easier to answer pre sale questions, resolve doubts, and keep leads engaged in real time. It also keeps your communication history in one place, so you can follow up later without losing context. For businesses that already use Messenger with customers, this widget connects your site and your existing support workflow in a simple, low friction way.

This tutorial was written by the Common Ninja product team, creators of interactive, no-code widgets for Concrete CMS site. Common Ninja helps over 500,000 users build engaging online experiences without coding.