How to add Messenger Chat to a Shift4Shop store

Embed Messenger Chat on Shift4Shop

01

Create a Messenger Chat app for Shift4Shop on Common Ninja

First, create a Shift4Shop Messenger Chat app on Common Ninja. On the apps catalog, find the Messenger Chat and enter the Editor.

02

Save the Messenger Chat app

When you're done creating the Messenger Chat app, click on the Save Changes button at the right top corner of the editor. If you don't have an account on Common Ninja, you'll have to register first.

03

Copy the Messenger Chat Embed Code

When you're ready to add the Messenger Chat app to your Shift4Shop store, click the Add To Website button at the top bar of the Editor. On the window that opens, click the Copy Icon to copy the app embed code. In the next steps, you will paste this code into your Shift4Shop store.

04

Paste the code to your Shift4Shop website’s HTML field.

Next, go to your Shift4Shop store editor and find the HTML field. It is most likely in the form of an HTML/Code widget or module which you can find on the Shift4Shop’s editor. Add it to your page, and paste the Messenger Chat Embed Code you’ve copied before to the HTML field. Save and update, and that’s it, you should have Common Ninja’s Messenger Chat app on your Shift4Shop store.

05

Alternative Method 1: Through the HTML option in the text’s editing area.

If you can't find the HTML/Code widget or module, there's another way to put Common Ninja’s Messenger Chat app on your Shift4Shop app. You can just add the code to a special HTML section in the text editor.

06

Alternative Method 2: Add it directly to your Shift4Shop store’s HTML code.

If you're having trouble finding a widget or a special part in your text editor where you can add the Embed Code, you can try a different way to add the Messenger Chat app to your Shift4Shop store. You can do this by putting it straight into your Shift4Shop store's HTML code.

Why Use This Widget

Use the Messenger Chat widget when you want to give visitors a direct, familiar way to contact you from any page. Instead of forcing users to search for a contact page or fill in a long form, they can click once and start a conversation inside Messenger, on desktop or mobile. This makes it easier to answer pre sale questions, resolve doubts, and keep leads engaged in real time. It also keeps your communication history in one place, so you can follow up later without losing context. For businesses that already use Messenger with customers, this widget connects your site and your existing support workflow in a simple, low friction way.

This tutorial was written by the Common Ninja product team, creators of interactive, no-code widgets for Shift4Shop store. Common Ninja helps over 500,000 users build engaging online experiences without coding.