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Support Form for Shopify

Use a support form that lets customers submit tickets, saves each request, sends notifications, and helps you manage support more efficiently.

Create a Support Form

loved by 500K+ businesses

Shopify
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Why Should You Use the Support Form Widget+?

Generate Customizable Support Forms for Your Shopify store

Utilizing the Support Form on Shopify allows for a seamless support request submission process, fostering an environment of timely assistance and happier customers. The Shopify Support Form can also help you track and organize support requests, making it easier to manage customer inquiries and provide efficient responses.

Simplify User Communications with a Centralized Support Form for Shopify

With a Support Form for Shopify, you can centralize all support inquiries, enabling your support staff to better oversee and prioritize requests. Consequently, this centralization leads to faster response times and a more efficient customer support process.

Personalized Shopify Support Forms for Effective Issue Resolution

The Shopify Support form can be customized to include fields that are specific to your business or industry, making it easier to collect the information you need to resolve support requests. Personalizing your Support Form also plays a crucial role in collecting invaluable customer feedback, ensuring that you can adapt and optimize your products and services to satisfy customer preferences and requirements.

Comprehensive Form Field Options for Shopify Support Forms

The Shopify Support Form creator offers a wide range of customizable fields, from basic ones to unique and specialized formats, which allows you to tailor your form to your specific requirements and intended use. You can easily add fields by clicking on the "Add Field" option and selecting from the vast collection of formats available. Moreover, you can conveniently reorder fields by dragging and dropping them as desired.

Support Form - Comprehensive Form Field Options for Shopify Support Forms

Effortlessly Manage Your Support Tickets

The Shopify Support Form allows you to effortlessly manage and view all submitted support tickets in an intuitive and user-friendly interface. This allows you to keep track of all user communications and inquiries, enabling you to respond promptly and efficiently to their support requests.

Support Form - Effortlessly Manage Your Support Tickets

Shopify Support Form: Accept Files and Images for Optimal Support Resolution

With the Support Form on Shopify, you can easily accept relevant files and images from your users, substantially boosting the accuracy and efficiency of your support ticket resolution procedure. This capability proves valuable in obtaining important data and documentation, facilitating quicker and more efficient resolution of user support requests.

Support Form - Shopify Support Form: Accept Files and Images for Optimal Support Resolution

Optimize Your Support Form Experience with Informative Text and Images

By integrating titles, descriptive text, and images into your support form, you can enhance the user experience on your Shopify store and make it more comprehensive and user-friendly. Adding these informative form components can help users navigate the submission process, creating a smooth and efficient experience that increases the chances of resolving support tickets effectively.

Support Form - Optimize Your Support Form Experience with Informative Text and Images

Unify Your Brand Aesthetic with Custom Support Form Headers and Footers

The Shopify Support Form enables you to adjust the header and footer to your liking, while also allowing the addition of images. This customization feature presents a valuable opportunity to enhance your brand's image and create an eye-catching, professional form that seamlessly aligns with your Shopify store's overall design and aesthetic.

Support Form - Unify Your Brand Aesthetic with Custom Support Form Headers and Footers

Prevent Spam with CAPTCHA in Your Shopify Support Form

The Support Form creator on Shopify offers the ability to activate the CAPTCHA anti-spam feature, compelling users to pass a verification process before form submission. This feature helps prevent bots and automated scripts from submitting spam messages through your support form, ensuring that you only receive genuine messages from real users.

Support Form - Prevent Spam with CAPTCHA in Your Shopify Support Form
Support Form - Export Support Form Ticket Submissions to CSV Format

Export Support Form Ticket Submissions to CSV Format

The Shopify Support Form creator provides the option to export support ticket submissions in a CSV file format, facilitating easy import into various software or tools for analysis or integration purposes. The ability to export support ticket submissions is a significant asset for companies that must maintain a complete history of client interactions and for those focusing on data analysis and report generation.

Support Form - Receive Notifications for New Support ticket Submissions

Receive Notifications for New Support ticket Submissions

The Shopify Support Form [creator] provides the option to customize notification settings to accommodate both the support form owner and the user submitting a support request. You can set up automated email notifications for every support form submission to multiple email addresses and send a confirmation email to the user upon successful submission.

Support Form - Shopify Support Form Custom CSS

Shopify Support Form Custom CSS

Our sophisticated editor offers complete customization capabilities for your Support Form's appearance on Shopify. This powerful tool allows you to easily adjust every element of the support form, from color schemes and font styles to layout and positioning.

Shopify Support Form: Multiple Skins for Easy Customization

The Support Form for Shopify offers a range of attractive skins to choose from, allowing you to jumpstart the design process without having to spend time on extensive customization. These available skins provide a time-saving solution, while still maintaining a tailored and professional appearance that resonates with your brand's identity.

Support Form - Shopify Support Form: Multiple Skins for Easy Customization

Fully Customizable Support Form for Shopify

The Shopify Support Form creator offers a range of attractive skins that you can easily personalize to match your brand's image and store's overall look and feel. From changing the color scheme and font style to adding your logo and other design elements, you have complete control over the customization process to create a truly unique and personalized form. This level of customization enables you to better connect with your users and leave a lasting impression that is consistent with your brand's image.

Support Form - Fully Customizable Support Form for Shopify

Optimize User Experience with Responsive Shopify Support Form

As more individuals rely on mobile devices for internet access, it's imperative to present a form that's designed for the best viewing experience on such devices. Featuring total responsiveness, the Shopify Support Form delivers impeccable functionality and aesthetics across various devices. By providing a responsive support form, you enable users to access and submit the form with ease from any device, leading to more timely submissions and a better overall user experience.

Support Form - Optimize User Experience with Responsive Shopify Support Form

Simplify Support Form Creation with Shopify's Intuitive Form Builder

The Shopify Support Form builder empowers you to design and customize your form, all without any coding experience necessary. Our user-friendly interface allows for effortless modification of the form's fields, arrangement, and styling with just a couple of clicks. Furthermore, you can instantly preview your modifications, verifying that your form meets your desired aesthetic.

Support Form - Simplify Support Form Creation with Shopify's Intuitive Form Builder

Simple Steps to Embedding Shopify Support Form on Your store

Integrating the Support Form on your Shopify store is as easy as copying and pasting the given code snippet into your page's HTML code. With its auto-updating design, the support form ensures that any modifications made within the Support Form editor are immediately reflected on your Shopify store. This simplified process allows for effortless form customization and seamless integration with your store, ensuring convenient access for your customers.

Support Form - Simple Steps to Embedding Shopify Support Form on Your store

Compatible With All Site Builders, E-Commerce Platforms and Websites

webflow logoshopify logowix logowordpress logobigcommerce logosqurespace logoweebly logojoomla logoduda logojimdo logomagento logoshift4hsop logounbounce logocarrd logo
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FAQ

A support form is an online form used by businesses or organizations to receive inquiries, feedback, or support requests from their customers or users. It typically includes fields for the user's name, contact information, the reason for the inquiry or request, and a message field where the user can provide details or additional information. The purpose of a support form is to provide a convenient and efficient way for customers or users to reach out for help or assistance, and for businesses to manage and track those requests in an organized manner.




  1. Keep it simple: A support form should be easy to fill out and should not overwhelm the user with too many questions. Only ask for information that is absolutely necessary to resolve the issue.
  2. Provide clear instructions: Be clear about what information you need from the user and how they can expect to receive a response. Provide instructions on how to fill out the form and any specific guidelines or limitations.
  3. Use auto-response messages: Set up an automatic response to let users know that their submission was received and that their issue is being looked into. This can help to set expectations and reduce anxiety.
  4. Be responsive: Try to respond to support form submissions as quickly as possible. Set a reasonable response time and stick to it.
  5. Continuously improve: Use feedback from users to improve your support form. Analyze the data collected through the form to identify patterns and areas for improvement.


The Support Form widget provides a range of customization options to help you tailor the look and feel of the form to match your website's design and branding. You can choose from a selection of attractive skins to quickly apply a pre-designed theme, or use the advanced editor to customize every aspect of the form's appearance, including colors, fonts, layout, and positioning. For more advanced customization, you can even edit the CSS directly.

To embed the Support Form widget on your website, simply copy and paste the provided code snippet into your page's HTML code. The widget is designed to be auto-updating, meaning that any changes you make to the Support Form editor will be reflected automatically on your website.

Yes, the Support Form widget is fully responsive and will adapt to any device, ensuring that users can easily submit inquiries or support requests from their desktop, tablet, or mobile device. This is important in a world where more and more people are accessing the internet through their phones and tablets.

Yes, you can easily do so from the “Templates” tab.

Yes, there are lots of beautiful skins that you can choose from to save time and start using the widget as quickly as possible.

Yes, you can either upload an image, or select an icon from a large selection of available icons to add to your support form, or, alternatively, you can leave it all blank. 

It’s simple. All you need to do is to sign up and start using the free version.

Common Ninja’s Support Form widget is free to use. It is limited to a certain amount of views, however.

Common Ninja’s Support Form widget is compatible with ALL current and future website builders.

Yes, the Support Form widget is GDPR-compliant.

No. Using our Support Form widget is very simple. The widget comes with an intuitive drag-and-drop interface and fully customizable options. Once you’ve finished editing the widget to your liking, all you need to do is copy the provided code and add it to your website.

Yes. We are eager to hear your request. Please visit our Feature Request page.