Support Form for Shopware

Streamline Your Customer Support With Ease

loved by 500K+ creators

Why Should You Use the Support Form Widget+?

Support Form Solutions for Enhanced Customer Experience

Utilizing the Support Form on Shopware allows for a seamless support request submission process, fostering an environment of timely assistance and happier customers. Furthermore, the Shopware Support Form helps keep track of and systematize support requests, making it easier to manage customer concerns and provide swift assistance.

Unify Support Requests for Better Customer Support Efficiency

By using a Support Form for Shopware, all support requests are centralized in one location, making it easier for your support team to manage and prioritize requests. This centralization not only helps reduce response times but also boosts the overall efficiency of your customer support operations.

Shopware Support Forms: Customized to Suit Your Business

The Support Form on Shopware can be adapted to include custom fields relevant to your business or sector, making it more efficient to gather necessary details for handling support inquiries. Moreover, personalizing your Support Form enables the gathering of essential customer insights, allowing you to refine your offerings in response to your customer's requirements and preferences.

Customize Your Support Form with Multiple Field Types on Shopware

The Shopware Support Form creator boasts a wide variety of customizable fields, including basic, unique, and specialized formats, making it easy for you to adjust your form to align with your unique needs and objectives. Adding fields is simple: just click on the "Add Field" option and choose from the vast array of formats at your disposal. Additionally, you can effortlessly reorder the fields by dragging and dropping them as needed.

Efficiently Handle Support Tickets with Shopware Support Form

The Shopware Support Form offers a user-friendly solution for managing and viewing all support ticket submissions in a well-organized display. This allows you to keep track of all user communications and inquiries, enabling you to respond promptly and efficiently to their support requests.

Receive Files and Images through Support Forms for Effective Issue Resolution

The Support Form for Shopware enables you to effortlessly receive relevant files and images from your users, significantly improving the accuracy and efficacy of your support ticket resolution process. This feature is particularly advantageous for collecting vital data and documentation, enabling you to address user support requests swiftly and efficiently.

Boost Support Form Usability with Descriptive Content and Visual Elements

The inclusion of titles, descriptive text, and images in your support form can heighten user experience on your Shopware store, providing a more complete and user-focused interface. The incorporation of such explanatory form elements can assist users throughout the submission process, fostering a seamless and efficient experience that improves the odds of effectively resolving support tickets.

Personalize Your Support Form: Customizable Headers and Footers

With the Support Form for Shopware, you can modify the form's header and footer to your preference, and even add images if desired. By using this feature, you can improve your brand's visual appeal and design a striking, professional form that harmonizes with your Shopware store's overall look and feel.

Block Spam From Your Shopware Support Form

The Support Form creator on Shopware offers the ability to activate the CAPTCHA anti-spam feature, compelling users to pass a verification process before form submission. This CAPTCHA feature aids in deterring bots and automated scripts from submitting spam through your support form, allowing you to receive genuine messages from real users exclusively.

Export Support Ticket Submissions to CSV for Easy Integration

The Shopware Support Form creator enables you to export support ticket submissions as CSV files, allowing for effortless importation into other software or tools for analysis or integration. This feature is especially beneficial for businesses that need to maintain a record of all their interactions with clients, and for data analysis and reporting purposes.

Receive Notifications for New Support ticket Submissions

The Shopware Support Form [creator] allows you to activate notification settings for both the support form owner and the submitting user. Configure automated email notifications for each support form submission to be sent to multiple email addresses, as well as dispatch a confirmation email to the user upon successful submission.

Achieve Unparalleled Customization with Shopware Support Form's Custom CSS

Our high-level editor grants you extensive customization possibilities for the appearance of your Support Form on Shopware. With this potent tool, you can readily fine-tune every aspect of your support form, such as colors, fonts, layout, and positioning.

Choose from a Variety of Support Form Skins for Shopware

The Shopware Support Form includes an array of eye-catching skins, giving you the ability to start the design process without spending time on detailed customization. These ready-to-use skins not only save you time but also ensure a customized and professional appearance that matches your brand's image.

Design a Distinct Support Form with Shopware's Customization Options

The Shopware Support Form creator offers a range of attractive skins that you can easily personalize to match your brand's image and store's overall look and feel. With options to change the color palette, font style, and add your logo and various design elements, you have absolute control over the customization process, enabling you to craft a genuinely distinctive and customized form. By offering complete customization, you can improve user interaction and make a lasting impression that harmonizes with your brand's image.

Ensure Accessibility on All Devices with Shopware Support Form

As more individuals rely on mobile devices for internet access, it's imperative to present a form that's designed for the best viewing experience on such devices. The Shopware Support Form is entirely responsive, ensuring excellent performance and appearance on any device. A responsive support form allows your users to effortlessly access and complete the form on the go, increasing the likelihood of prompt submissions and enhancing the overall user experience.

Design Support Forms with Ease Using Shopware Form Builder

The Support Form builder for Shopware allows you to develop and tailor your form effortlessly, without requiring any coding knowledge. The intuitive user interface makes it easy for you to adjust the form's fields, layout, and design with just a few simple clicks. Furthermore, you can instantly preview your modifications, verifying that your form meets your desired aesthetic.

Effortlessly Embed Shopware Support Form on Your store

To incorporate the Support Form into your Shopware store, simply copy and paste the supplied code snippet into your page's HTML. The support form is designed to automatically update, meaning any alterations made in the Support Form editor will instantly appear on your Shopware store. With this efficient process, you can painlessly personalize the form and flawlessly incorporate it into your store, offering your customers easy access.

Compatible With All Site Builders, E-Commerce Platforms and Websites

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FAQ

What is a support form?

A support form is an online form used by businesses or organizations to receive inquiries, feedback, or support requests from their customers or users. It typically includes fields for the user's name, contact information, the reason for the inquiry or request, and a message field where the user can provide details or additional information. The purpose of a support form is to provide a convenient and efficient way for customers or users to reach out for help or assistance, and for businesses to manage and track those requests in an organized manner.

What is the best practice for support forms?

Keep it simple: A support form should be easy to fill out and should not overwhelm the user with too many questions. Only ask for information that is absolutely necessary to resolve the issue.
Provide clear instructions: Be clear about what information you need from the user and how they can expect to receive a response. Provide instructions on how to fill out the form and any specific guidelines or limitations.
Use auto-response messages: Set up an automatic response to let users know that their submission was received and that their issue is being looked into. This can help to set expectations and reduce anxiety.
Be responsive: Try to respond to support form submissions as quickly as possible. Set a reasonable response time and stick to it.
Continuously improve: Use feedback from users to improve your support form. Analyze the data collected through the form to identify patterns and areas for improvement.

What customization options are available with the Support Form widget?

The Support Form widget provides a range of customization options to help you tailor the look and feel of the form to match your website's design and branding. You can choose from a selection of attractive skins to quickly apply a pre-designed theme, or use the advanced editor to customize every aspect of the form's appearance, including colors, fonts, layout, and positioning. For more advanced customization, you can even edit the CSS directly.

How can I embed the Support Form widget on my website?

Is the Support Form widget responsive?

Can I change the Support Form widget’s layout?

Are there pre-made skins that I can choose from?

Can I choose between using icons or images in the Support Form ?

How do I start using Common Ninja’s Support Form app?

Is Common Ninja’s Support Form widget free?

What website builders is Common Ninja’s Support Form widget compatible with?

Is the Support Form widget GDPR compliant?

Do I need to be able to code to use your Support Form app?

I have a feature request, how can I share it?