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Support Form for Solidus

Use a support form that lets customers submit tickets, saves each request, sends notifications, and helps you manage support more efficiently.

Create a Support Form

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Solidus
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Why Should You Use the Support Form Widget+?

Provide Efficient Support

The Support Form for Solidus empowers users to swiftly and effortlessly submit their support inquiries, ensuring prompt attention to their concerns. Furthermore, the Solidus Support Form helps keep track of and systematize support requests, making it easier to manage customer concerns and provide swift assistance.

Optimize User Communication Management through a Centralized Support Form

With a Support Form for Solidus, you can centralize all support inquiries, enabling your support staff to better oversee and prioritize requests. By centralizing support requests, you can minimize response times and enhance the overall effectiveness of your customer support system.

Tailor-Made Support Forms for Your Solidus Needs

With the Solidus Support Form, you can add custom fields specific to your industry or business, simplifying the process of obtaining the required information for resolving support issues. Personalizing your Support Form also plays a crucial role in collecting invaluable customer feedback, ensuring that you can adapt and optimize your products and services to satisfy customer preferences and requirements.

Comprehensive Form Field Options for Solidus Support Forms

The Solidus Support Form creator features an expansive range of customizable fields, from straightforward to exclusive and specialized formats, granting you the ability to personalize your form to meet your distinct requirements and usage. Inserting fields is effortless: just click the "Add Field" button and select from the numerous formats presented. Moreover, you can conveniently reorder fields by dragging and dropping them as desired.

Support Form - Comprehensive Form Field Options for Solidus Support Forms

Streamline Support Ticket Management with Solidus Support Form

The Support Form for Solidus provides a convenient way to manage and view all support ticket submissions in an organized and easy-to-navigate display. This capability lets you keep a close eye on all user communications and questions, making it possible to provide quick and efficient responses to support requests.

Support Form - Streamline Support Ticket Management with Solidus Support Form

Improve Support Efficiency with File and Image Uploads in Solidus Support Form

With the Support Form on Solidus, you can easily accept relevant files and images from your users, substantially boosting the accuracy and efficiency of your support ticket resolution procedure. This capability proves valuable in obtaining important data and documentation, facilitating quicker and more efficient resolution of user support requests.

Support Form - Improve Support Efficiency with File and Image Uploads in Solidus Support Form

Elevate Your Support Form with Engaging Content and Visuals

By integrating titles, descriptive text, and images into your support form, you can enhance the user experience on your Solidus store and make it more comprehensive and user-friendly. The incorporation of such explanatory form elements can assist users throughout the submission process, fostering a seamless and efficient experience that improves the odds of effectively resolving support tickets.

Support Form - Elevate Your Support Form with Engaging Content and Visuals

Tailor Your Support Form with Custom Header and Footer Design

The Support Form on Solidus provides the option to tailor the header and footer, enabling you to include images as well. This feature enables you to reinforce your brand's image and establish a visually stunning, professional form that aligns with the overall design and aesthetic of your Solidus store.

Support Form - Tailor Your Support Form with Custom Header and Footer Design

Keep Your Solidus Support Form Spam-Free with CAPTCHA

The Support Form creator for Solidus provides the option to enable the CAPTCHA anti-spam feature, necessitating users to complete a verification process before submitting the form. By implementing this feature, you can prevent bots and automated scripts from submitting spam messages via your support form, guaranteeing that you receive legitimate messages from actual users.

Support Form - Keep Your Solidus Support Form Spam-Free with CAPTCHA
Support Form - Export Support Form Ticket Submissions to CSV Format

Export Support Form Ticket Submissions to CSV Format

The Support Form creator on Solidus allows for exporting support ticket submissions as CSV files, streamlining the process of importing the data into other software or tools for additional analysis or integration. This export feature is particularly useful for businesses that need to keep a record of all client interactions and for those that require data analysis and reporting capabilities.

Support Form - Keep Track of New Support Tickets with Automated Notifications

Keep Track of New Support Tickets with Automated Notifications

The Solidus Support Form [creator] allows you to activate notification settings for both the support form owner and the submitting user. Configure automated email notifications for each support form submission to be sent to multiple email addresses, as well as dispatch a confirmation email to the user upon successful submission.

Support Form - Elevate Your Solidus Support Form Design Using Custom CSS

Elevate Your Solidus Support Form Design Using Custom CSS

Our high-level editor grants you extensive customization possibilities for the appearance of your Support Form on Solidus. Utilize this dynamic tool to conveniently alter every component of the support form, including colors, typography, layout, and placement. For advanced users with CSS knowledge, direct CSS editing can take customization to the next level.

Explore Multiple Skins for Your Solidus Support Form

The Solidus Support Form includes an array of eye-catching skins, giving you the ability to start the design process without spending time on detailed customization. These preset skins help you save time and resources while offering a customized and polished look that reflects your brand's style.

Support Form - Explore Multiple Skins for Your Solidus Support Form

Tailor Your Solidus Support Form to Match Your Brand's Aesthetic

The Solidus Support Form creator offers a range of attractive skins that you can easily personalize to match your brand's image and store's overall look and feel. From customizing the color theme and font selection to adding your logo and other design aspects, you have complete authority over the customization process, empowering you to create an entirely distinctive and personalized form. By offering complete customization, you can improve user interaction and make a lasting impression that harmonizes with your brand's image.

Support Form - Tailor Your Solidus Support Form to Match Your Brand's Aesthetic

Ensure Accessibility on All Devices with Solidus Support Form

With the rising number of people accessing the internet on mobile devices, having a form designed for optimal viewing on these devices has become essential. The Solidus Support Form is designed to be fully responsive, providing seamless functionality and display on any device. By providing a responsive support form, you enable users to access and submit the form with ease from any device, leading to more timely submissions and a better overall user experience.

Support Form - Ensure Accessibility on All Devices with Solidus Support Form

Design Support Forms with Ease Using Solidus Form Builder

The Support Form builder for Solidus allows you to develop and tailor your form effortlessly, without requiring any coding knowledge. Our straightforward user interface permits you to quickly modify the form's fields, organization, and style with just a handful of clicks. You can also preview your changes as you make them, allowing you to confirm that your form looks exactly how you intended.

Support Form - Design Support Forms with Ease Using Solidus Form Builder

Easily Add Solidus Support Form to Your store with Simple Embedding

To incorporate the Support Form into your Solidus store, simply copy and paste the supplied code snippet into your page's HTML. The support form's auto-updating capability allows any adjustments made in the Support Form editor to be swiftly displayed on your Solidus store. This straightforward process facilitates effortless form customization and seamless store integration, making it easily accessible for your customers.

Support Form - Easily Add Solidus Support Form to Your store with Simple Embedding

Compatible With All Site Builders, E-Commerce Platforms and Websites

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FAQ

A support form is an online form used by businesses or organizations to receive inquiries, feedback, or support requests from their customers or users. It typically includes fields for the user's name, contact information, the reason for the inquiry or request, and a message field where the user can provide details or additional information. The purpose of a support form is to provide a convenient and efficient way for customers or users to reach out for help or assistance, and for businesses to manage and track those requests in an organized manner.




  1. Keep it simple: A support form should be easy to fill out and should not overwhelm the user with too many questions. Only ask for information that is absolutely necessary to resolve the issue.
  2. Provide clear instructions: Be clear about what information you need from the user and how they can expect to receive a response. Provide instructions on how to fill out the form and any specific guidelines or limitations.
  3. Use auto-response messages: Set up an automatic response to let users know that their submission was received and that their issue is being looked into. This can help to set expectations and reduce anxiety.
  4. Be responsive: Try to respond to support form submissions as quickly as possible. Set a reasonable response time and stick to it.
  5. Continuously improve: Use feedback from users to improve your support form. Analyze the data collected through the form to identify patterns and areas for improvement.


The Support Form widget provides a range of customization options to help you tailor the look and feel of the form to match your website's design and branding. You can choose from a selection of attractive skins to quickly apply a pre-designed theme, or use the advanced editor to customize every aspect of the form's appearance, including colors, fonts, layout, and positioning. For more advanced customization, you can even edit the CSS directly.

To embed the Support Form widget on your website, simply copy and paste the provided code snippet into your page's HTML code. The widget is designed to be auto-updating, meaning that any changes you make to the Support Form editor will be reflected automatically on your website.

Yes, the Support Form widget is fully responsive and will adapt to any device, ensuring that users can easily submit inquiries or support requests from their desktop, tablet, or mobile device. This is important in a world where more and more people are accessing the internet through their phones and tablets.

Yes, you can easily do so from the “Templates” tab.

Yes, there are lots of beautiful skins that you can choose from to save time and start using the widget as quickly as possible.

Yes, you can either upload an image, or select an icon from a large selection of available icons to add to your support form, or, alternatively, you can leave it all blank. 

It’s simple. All you need to do is to sign up and start using the free version.

Common Ninja’s Support Form widget is free to use. It is limited to a certain amount of views, however.

Common Ninja’s Support Form widget is compatible with ALL current and future website builders.

Yes, the Support Form widget is GDPR-compliant.

No. Using our Support Form widget is very simple. The widget comes with an intuitive drag-and-drop interface and fully customizable options. Once you’ve finished editing the widget to your liking, all you need to do is copy the provided code and add it to your website.

Yes. We are eager to hear your request. Please visit our Feature Request page.