How to add FAQ to a Odoo website

Embed FAQ on Odoo

01

Create a FAQ widget for Odoo on Common Ninja

First, create a Odoo FAQ widget on Common Ninja. On the widgets catalog, find the FAQ and enter the Editor.

02

Save the FAQ widget

When you're done creating the FAQ widget, click on the Save Changes button at the right top corner of the editor. If you don't have an account on Common Ninja, you'll have to register first.

03

Copy the FAQ Embed Code

When you're ready to add the FAQ widget to your Odoo website, click the Add To Website button at the top bar of the Editor. On the window that opens, click the Copy Icon to copy the widget embed code. In the next steps, you will paste this code into your Odoo website.

04

Paste the code to your Odoo website’s HTML field.

Next, go to your Odoo website editor and find the HTML field. It is most likely in the form of an HTML/Code widget or module which you can find on the Odoo’s editor. Add it to your page, and paste the FAQ Embed Code you’ve copied before to the HTML field. Save and update, and that’s it, you should have Common Ninja’s FAQ widget on your Odoo website.

05

Alternative Method 1: Through the HTML option in the text’s editing area.

If you can't find the HTML/Code widget or module, there's another way to put Common Ninja’s FAQ widget on your Odoo widget. You can just add the code to a special HTML section in the text editor.

06

Alternative Method 2: Add it directly to your Odoo website’s HTML code.

If you're having trouble finding a widget or a special part in your text editor where you can add the Embed Code, you can try a different way to add the FAQ widget to your Odoo website. You can do this by putting it straight into your Odoo website's HTML code.

Why Use This Widget

Use the FAQ widget when the same questions keep appearing in chat, email, or calls. Instead of answering them one by one, you can turn them into a structured section that anticipates doubts before they become friction. Visitors can expand the topics that interest them and ignore the rest, which keeps the page compact and focused. This is useful on pricing pages, product pages, checkout pages, and onboarding flows where clarity directly affects conversions. A good FAQ can address objections, explain policies, and show that you understand your customers’ concerns. Over time, this reduces support volume and gives users a sense of transparency and reliability.

This tutorial was written by the Common Ninja product team, creators of interactive, no-code widgets for Odoo website. Common Ninja helps over 500,000 users build engaging online experiences without coding.