How to add FAQ to a One.com Site Builder website

Embed FAQ on One.com Site Builder

01

Create a FAQ add-on for One.com Site Builder on Common Ninja

First, create a One.com Site Builder FAQ add-on on Common Ninja. On the add-ons catalog, find the FAQ and enter the Editor.

02

Save the FAQ add-on

When you're done creating the FAQ add-on, click on the Save Changes button at the right top corner of the editor. If you don't have an account on Common Ninja, you'll have to register first.

03

Copy the FAQ Embed Code

When you're ready to add the FAQ add-on to your One.com Site Builder website, click the Add To Website button at the top bar of the Editor. On the window that opens, click the Copy Icon to copy the add-on embed code. In the next steps, you will paste this code into your One.com Site Builder website.

04

Paste the code to your One.com Site Builder website’s HTML field.

Next, go to your One.com Site Builder website editor and find the HTML field. It is most likely in the form of an HTML/Code widget or module which you can find on the One.com Site Builder’s editor. Add it to your page, and paste the FAQ Embed Code you’ve copied before to the HTML field. Save and update, and that’s it, you should have Common Ninja’s FAQ add-on on your One.com Site Builder website.

05

Alternative Method 1: Through the HTML option in the text’s editing area.

If you can't find the HTML/Code widget or module, there's another way to put Common Ninja’s FAQ add-on on your One.com Site Builder add-on. You can just add the code to a special HTML section in the text editor.

06

Alternative Method 2: Add it directly to your One.com Site Builder website’s HTML code.

If you're having trouble finding a widget or a special part in your text editor where you can add the Embed Code, you can try a different way to add the FAQ add-on to your One.com Site Builder website. You can do this by putting it straight into your One.com Site Builder website's HTML code.

Why Use This Widget

Use the FAQ widget when the same questions keep appearing in chat, email, or calls. Instead of answering them one by one, you can turn them into a structured section that anticipates doubts before they become friction. Visitors can expand the topics that interest them and ignore the rest, which keeps the page compact and focused. This is useful on pricing pages, product pages, checkout pages, and onboarding flows where clarity directly affects conversions. A good FAQ can address objections, explain policies, and show that you understand your customers’ concerns. Over time, this reduces support volume and gives users a sense of transparency and reliability.

This tutorial was written by the Common Ninja product team, creators of interactive, no-code widgets for One.com Site Builder website. Common Ninja helps over 500,000 users build engaging online experiences without coding.